General Terms and Conditions
of the Ski & Snowboard School Radstadt, located in A-5550 Radstadt
For the sake of readability, unless otherwise indicated, all personal designations used refer to all genders.
1. General
Unless expressly agreed otherwise, our General Terms and Conditions apply to all business transactions between the Radstadt Ski & Snowboard School and its customers. The company’s business purpose is the operation of a snow sports school (ski school). This includes, in particular, services such as providing instruction in skiing and snowboarding skills and knowledge (without guarantee of a specific learning outcome), as well as guiding and accompanying participants in the offered sports.
2. Contract Conclusion for Offers, Online Price Inquiries, and Prices
Reservations for private lessons can be made via the internet, by telephone, or by fax. Reservations are only considered confirmed after written confirmation from the Radstadt Ski & Snowboard School. Offers from the Radstadt Ski & Snowboard School are subject to change without notice. Our written order confirmation is the sole basis for accepting the reservation and the scope of services. Verbal or telephone agreements are only valid with express written confirmation from the Radstadt Ski & Snowboard School. For group lessons, a contractual relationship is only established upon purchase of the necessary course tickets. All prices quoted are in euros and, unless otherwise stated, include statutory VAT. Price lists are subject to change without notice. We are not liable for printing errors.
3. Payment Terms
For completed contracts, payment for the service to be provided is due directly at the ski school office, unless otherwise agreed. In the event of late payment by the customer, we are entitled to charge default interest at a rate of 5% per annum. This does not affect any claims for compensation for higher interest.
4. General Terms and Conditions of Participation
The contracting party is obligated to provide the Radstadt Ski & Snowboard School with truthful and comprehensive information regarding their abilities and experience in the respective sport and to ensure that their equipment is appropriate for the current state of the art and the prevailing conditions. They are also obligated to fully inform the Radstadt Ski & Snowboard School about their physical abilities, in particular their state of health and any existing medical conditions. Before the start of lessons, the contracting party is responsible for having their equipment (especially bindings) checked by a qualified professional. Group assignments for courses are made by the Radstadt Ski & Snowboard School. Should it be necessary to move a participant to a lower group, the contracting party must comply with this decision. Otherwise, the Radstadt Ski & Snowboard School is entitled to terminate the contract. The contracting party must follow all instructions given by the Radstadt Ski & Snowboard School. Ignoring a warning entitles the Radstadt Ski & Snowboard School to immediate termination of the contract. Participation in services offered by the Radstadt Ski & Snowboard School under the influence of alcohol or drugs entitles the Radstadt Ski & Snowboard School to immediate termination of the contract. In the aforementioned cases of contract termination, the contracting party is not entitled to a refund of the fees paid.
5. Liability Provisions
In principle, the Radstadt Ski & Snowboard School is liable in accordance with statutory provisions only for damages that are directly related to the activities of the Radstadt Ski & Snowboard School and that were caused intentionally or through gross negligence. Appropriate liability insurance is in place.
Participation in services offered by the Radstadt Ski & Snowboard School under the influence of alcohol or drugs entitles the Radstadt Ski & Snowboard School to immediate termination of the contract.
6. Warranty
The contracting party must report any complaints immediately to the office on-site to ensure they can be resolved. Failure to report a complaint without justification will result in forfeiture of any right to a reduction in fees. Claims against the Radstadt Ski & Snowboard School must be submitted in writing, with justification, no later than four weeks after the complaint arises.
7. Cancellation Policy
Cancellations of previously agreed-upon services are only valid if made in writing.
For private lessons, written cancellation of the contract is possible without incurring a cancellation fee up to one day (24 hours) before the lesson begins. If the cancellation is made later than this, the Radstadt Ski & Snowboard School is entitled to charge the agreed-upon rate equivalent to a full day’s fee.
Group courses canceled one week before the course begins will be refunded in full. For cancellations three days before the course begins, 50% of the course fees are payable, and for cancellations within 24 hours of the course beginning, 70% is payable. Regarding group courses, a refund of payments already made in the form of a voucher is only possible in the event of an accident, upon presentation of the original receipt (see back of the course card) and a medical certificate from a local physician, less a €10 processing fee per ticket. The voucher will be issued based on the services actually provided during this period. The total amount will be reduced accordingly; however, higher daily rates may be charged.
No refund will be issued for cancellations during an ongoing service or for no-shows. If weather conditions do not permit the safe execution of the service, the Radstadt Ski & Snowboard School reserves the right to postpone or cancel the services.
8. Photos and Videos
Videos and photos will be taken and published during our private and group lessons for print and online media as well as our social media channels. By booking, you agree to this. Should you wish to revoke this permission, please inform your ski instructor or the office.
9. Place of Performance
A-5550 Radstadt, Unterbergstraße 13
10. Jurisdiction
The court with subject-matter jurisdiction at the registered office of the Radstadt Ski & Snowboard School shall have exclusive jurisdiction to decide all disputes arising from this contract.
11. Choice of Law
Austrian law shall apply.
12. Severability
Should any provision of these terms and conditions be invalid, this shall not affect the validity of the remaining provisions or the validity of the entire legal transaction. The invalid provision shall be replaced by a valid provision that most closely approximates the economic intent of the invalid provision.